FAQs

How secure is my personal information?

Your personal information will definitely be secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a tracking number. Click the tracking number to link to the order’s shipment status. However, the tracking link can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available.

What kinds of payments are accepted?

Please review our Billing Term And Condition for more information.

How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Do you accept returns?

We gladly accept returns for unused conditions with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

How can I contact customer service?

Email us at [email protected] Customer Service will respond to your email as soon as possible. We look forward to hearing from you.

Is all merchandise new?

All merchandise listed on our site is new, unless a product states in the description that it is pre-owned.

Can I cancel the order I just placed?

Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs.

I have other questions.

 No problem! Email us at [email protected] and we’ll be happy to help you out.